Resources
Cargo Packaging Requirements
Proper packaging is a mandatory condition for cargo insurance. If goods are not packed adequately, insurers may refuse to pay a claim — even if the damage occurs during transport.
Packaging protects your shipment and ensures that your insurance coverage remains valid. Investing in proper packaging saves you money and prevents disputes — even a low-value shipment can be rejected if the packaging is proven insufficient.
What is considered proper packaging?
Solid & Secure
Goods must withstand the normal risks of handling, stacking and transport.
Fit for the Goods
Packaging must match the product — fragile, liquid, perishable, heavy machinery, etc.
Professional Quality
Done by the shipper or a qualified packing company using industry-standard materials.
Clearly Labeled
Contents, orientation (e.g. 'This Side Up') and handling instructions visible.
Packing examples: Wrong vs Good
Fragile Items
- No bubble wrap or foam
- Items loose inside box
- Flimsy single-wall carton
- Bubble wrap + foam inserts
- Items secured with dividers
- Double-wall reinforced box
Heavy Goods
- No pallet underneath
- Thin carton tearing under weight
- No strapping or banding
- Sturdy wooden pallet base
- Reinforced crate or heavy carton
- Stretch wrap + strapping bands
Perishables & Liquids
- Loose caps, no seal
- No secondary containment
- No insulation or ice packs
- Sealed caps + tape
- Sealed bag inside box
- Insulated cooler + gel ice packs
Examples of insufficient packaging
- Goods shipped in damaged, reused or flimsy cartons.
- Fragile items sent without internal protection (bubble wrap, foam, dividers).
- Heavy goods shipped without pallets or reinforced crates.
- Liquids that are not sealed and double-contained.
- Perishables shipped without temperature control.
CIO Tip
During insurance creation you may see a packaging warning pop-up — please read it carefully. For any question or guidance, our support team is available in the help/FAQ section, by email, and through your certificates.
- Pop-up warning during insurance creation
- Help / FAQ section of CIO
- Customer emails and certificates
- Contact our support for guidance
Need help with your packaging?
Our team can guide you on packaging requirements for your specific commodity and route.