Our Claim
Submit a cargo insurance claim online
A 100% digital claims process — fast, intuitive and supported by people. File a claim and track progress anytime, anywhere.
Unexpected incidents during transit can disrupt your business. Our cutting-edge digital claims process is built to be fast and entirely online — empowering you to file claims and track progress effortlessly. And if you need a personal touch, our dedicated customer care team is always just a call or click away.
Why choose our claims process?
Seamless digital experience
Our user-friendly online claim form simplifies every step — from initial submission to document uploads.
Personalized support
Our dedicated team is always available to guide you through every stage of the claim.
Precise & expert handling
Claims handled by experienced cargo specialists — accurately and efficiently.
Global reach, local response
We act fast, no matter where in the world your shipment was lost or damaged.
How the claim process works
- 1
Notify the loss
Submit the claim through our online form as soon as the loss or damage is discovered.
- 2
Upload documents
Add the bill of lading, commercial invoice, packing list, photos and survey reports — all securely uploaded.
- 3
Assessment
Our claims team reviews your submission and coordinates with surveyors and insurers as needed.
- 4
Settlement
Once verified, your claim is settled promptly so you can get back to business.
Documents you'll typically need
Ready to submit a claim?
Start the online process now — or reach out to our team if you'd prefer to talk first.